A Comcastic Superbowl, not.

Last evening, several of us met at the home of friends to watch the big game.  We all agreed to go there, as they had the largest TV (57″ vs our 46″, or 40″ at the other couple’s house)..  Seemed like a great idea at the time.  Then Comcast intervened.

While all of their other HD chanels worked great, the local NBC and ABC HD versions were just showing a black screen without audio.  The SD channel versions worked fine, but it sort of negates the point of the big HDTV, right?  So, our hosts called up Comcast to see what was up.  After a few minutes, the guy on the phone determined that nothing was wrong, and they’d need to send someone out.  Of course, since we were 10 minutes from kickoff, it wasn’t going to help for the game.

While on the phone with Comcast, our friend mentioned that they were considering switching to FiOS TV and Internet, and this was Comcast’s opportunity to convince her to stick with them by fixing this, or providing some sort of nominal credit, as compensation for degraded service.  They told her there was nothing they could do to help her, have a nice day, buh bye.

She hung up and said, “Well, I was on the fence before, now we’re definitely going with FiOS.”  We’ve had FiOS Internet for about 2.5 years now, and FiOS TV for a bit more than 6 months now, and we’re thrilled with the quality of both services.  Much better than Comcast, who we typically referred to around the house as “Crapcast.”